Overview

Welcome to Rosorae! The terms “we”, “us”, and “our” refer to Rosorae. Rosorae operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services. Please read these Terms of Service carefully, as they contain critical information regarding your legal rights, warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please discontinue your use of our Services immediately.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are of the age of majority and have given us your consent to allow any of your minor dependents to use this site.

To browse our catalog or make purchases, you may be required to provide personal information such as your name, email address, billing details, and shipping address. You represent and warrant that all information provided is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not assign, transfer, or resell your account to any other person or entity.

Section 2 – Products and Visual Representation

We make every reasonable effort to display the colors, specifications, and details of our products as accurately as possible. However, the actual appearance and colors you see will depend on your display monitor or device screen settings; we cannot guarantee that your display will perfectly reflect the actual product.

We reserve the right, at our sole discretion, to modify product descriptions, adjust pricing, or discontinue products at any time without prior notice. We also reserve the right to limit sales quantities on a per-person, per-household, or per-order basis.

Section 3 – Orders and Acceptance

When you submit an order, you are making an offer to purchase. Rosorae reserves the right to accept, decline, or limit your order for any legitimate business reason. Receipt of an order confirmation does not signify our final acceptance; your order is only accepted once your payment is cleared and the shipment is processed.

If we make a change to, refuse, or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided during checkout. All purchases are intended for personal or household use only and may not be purchased for unauthorized commercial resale or export.

All returns and exchanges are handled exclusively in accordance with our Refund & Return Policy.

Section 3B – Statutory Right of Withdrawal (EU/UK Customers)

If you are a consumer residing in the European Union or the United Kingdom, you have the statutory right to withdraw from your contract of sale within 14 days of receiving your goods without providing any justification (the “Withdrawal Period”).

To exercise this right, you must notify us of your decision by contacting hellomark@rosorae.com prior to the expiration of the 14-day window. You may choose to use the standard withdrawal model below:

“I hereby give notice that I withdraw from my contract of sale for the following goods: [Insert Product Name], ordered on [Date], received on [Date]. Customer Name: [Insert Name]; Customer Address: [Insert Address]; Date: [Insert Date].”

Upon receiving a valid withdrawal notice, we will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving your notice or the returned merchandise. Reimbursement will be issued via the original payment method.

Hygiene Exception: The right of withdrawal does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons if they have been unsealed after delivery (e.g., opened cosmetics, skincare, or personal care products).

Section 4 – Pricing and Payment Terms

All prices, discounts, and promotions are subject to change without prior notice. The price charged will be the price displayed at the time your order is finalized and confirmed. Unless explicitly noted otherwise, prices do not include applicable local sales taxes, customs duties, import tariffs, or carrier delivery fees.

You agree to provide complete and accurate payment information for all orders. You represent and warrant that:

  1. The payment details you supply are accurate and valid.

  2. You are fully authorized to use the credit card or payment account.

  3. The transaction charges will be honored by your financial institution.

  4. You will pay all posted charges, shipping fees, and applicable taxes.

Section 5 – Shipping, Delivery, and Import Duties

Orders are typically processed within 1–3 business days. Delivery timeframes provided on our website are estimates only and are not guaranteed. Rosorae is not liable for carrier transit delays, severe weather disruptions, customs clearance backlogs, or events beyond our reasonable control.

Risk of loss and title to products pass to you upon our delivery of the package to the carrier. If your shipment is damaged or lost in transit, please contact us at hellomark@rosorae.com within 14 days of the estimated delivery date so we can assist you with an investigation.

For cross-border international orders, any customs duties, import tariffs, or value-added taxes levied by destination authorities are the sole responsibility of the customer.

Section 6 – Intellectual Property

All content included on or comprising the Services—including text, graphics, logos, product imagery, designs, button icons, audio/video clips, and software—is the property of Rosorae or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive license to access and use the Services for personal, non-commercial purposes only. Any reproduction, duplication, distribution, modification, public display, or commercial exploitation of any site content without our prior written consent is strictly prohibited.

Section 7 – Optional Tools and Integrations

We may provide you with access to optional third-party tools, tracking widgets, or APIs that we neither monitor nor control. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without warranties or endorsements of any kind. Your use of any optional tools is entirely at your own risk and subject to the terms of the third-party providers.

Section 8 – Third-Party Links

Our website may contain hyperlinks to third-party websites or services. We do not examine or evaluate the content, accuracy, or security of third-party platforms. We assume no liability or responsibility for any damages or losses arising from your interaction with external sites or your purchase of third-party goods and services.

Section 9 – Privacy and Data Protection

Your submission of personal information through the store is governed by our Privacy Policy. Personal information is collected, stored, and processed securely in compliance with applicable global privacy standards (including GDPR and CCPA/CPRA).

Section 10 – User Reviews, Comments, and Feedback

If you submit product reviews, suggestions, ideas, or other creative materials (collectively, “Feedback”), you grant Rosorae a perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable license to edit, publish, distribute, translate, and use such Feedback in any medium for commercial or promotional purposes.

You represent that your Feedback does not infringe upon any third-party rights (such as copyright, trademark, or privacy) and does not contain defamatory, obscene, misleading, or malicious software code. We reserve the right to monitor, edit, or remove any content deemed objectionable or non-compliant.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, shipping rates, transit times, or inventory availability. We reserve the right to correct any errors, update information, or cancel orders if any details are inaccurate at any time without prior notice (even after an order has been submitted).

Section 12 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful, fraudulent, or harmful purpose.

  • To violate any international, federal, provincial, or state laws and regulations.

  • To infringe upon or misappropriate our intellectual property rights or the rights of others.

  • To harass, abuse, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To transmit false, deceptive, or misleading information.

  • To upload viruses, trojans, worms, or malicious scripts that impair the functionality of the Services.

  • To scrape, crawl, spider, or harvest data or customer information.

  • To circumvent or tamper with the security features of the website.

We reserve the right to terminate or restrict your access to our Services immediately for violating any prohibited use.

Section 13 – Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED BY ROSORAE, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE IMMEDIATELY CORRECTED.

Section 14 – Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROSORAE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS—WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SITE, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 15 – Indemnification

You agree to defend, indemnify, and hold harmless Rosorae, our parent entities, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and employees from any claims, liabilities, damages, losses, and expenses (including reasonable legal and attorneys’ fees) arising out of or related to:

  1. Your breach of these Terms of Service or referenced policies.

  2. Your violation of any applicable law or regulation.

  3. Your infringement of any third-party rights.

Section 16 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

Section 17 – Entire Agreement and Waiver

Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms, together with any policies posted on this site (including our Privacy Policy and Refund Policy), constitute the entire legal agreement and understanding between you and Rosorae, superseding any prior agreements, representations, or oral communications.

Section 18 – Governing Law and Jurisdiction

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of France (or applicable governing jurisdiction).

Consumer Rights Protection: If you are an individual consumer residing in the European Union, nothing in these Terms will deprive you of mandatory consumer protection protections provided by the laws of your country of habitual residence. In the event of a dispute, the parties agree to first attempt an amicable resolution. If unresolved, disputes may be submitted to the competent courts of France or your local residential courts where mandated by law.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to revise, update, or replace any portion of these Terms by publishing updates directly to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any updates constitutes binding acceptance of those revisions.

Section 20 – Contact Information

Questions regarding these Terms of Service should be directed to our legal and customer service team: