At Rosorae, we are committed to delivering your orders safely, securely, and in a timely manner. This Shipping & Delivery Policy details our processing schedules, shipping methods, transit estimates, and related terms.
1. Order Processing Time
In-Stock Orders: All regular orders are processed, quality-checked, and dispatched within 1–3 business days (Monday through Friday, excluding public holidays) following successful payment verification.
Order Tracking: As soon as your package is dispatched from our fulfillment facility, you will automatically receive a shipping confirmation email containing your courier tracking number and a tracking link.
2. Shipping Rates & Delivery Timeframes
Transit times begin once the package has been handed over to the shipping carrier.
Shipping Option | Order Value | Shipping Cost | Estimated Transit Time | Total Delivery Time |
Standard Shipping | Under $50.00 | $4.99 (Flat Rate) | 6–9 Business Days | 7–12 Business Days |
Free Shipping | $50.00 and above | FREE | 6–9 Business Days | 7–12 Business Days |
(Note: If your store offers 100% Free Shipping on all orders, you can simply adjust the above to “Free Standard Shipping on all orders worldwide”.)
Estimates Only: Delivery timeframes are reasonable estimates provided by postal and express carriers. Actual delivery times may vary due to carrier operational delays, peak holiday seasons, severe weather disruptions, or international customs processing.
3. Customs Duties, Import Taxes & Fees
International Shipments: International shipments may be subject to customs duties, import tariffs, value-added taxes (VAT), or administrative import charges imposed by the destination country’s customs authority.
Customer Responsibility: Unless otherwise stated at checkout, all import duties, taxes, and fees are the sole responsibility of the recipient. Rosorae has no control over these statutory charges and cannot anticipate their exact amounts.
Customs Inspections: Customs delays are beyond our operational control and do not constitute valid grounds for cancellation or reimbursement of shipping fees.
4. Shipping Address Changes & Order Cancellations
Address Corrections: If you realize you have entered an incorrect shipping address, please contact us immediately at hellomark@rosorae.com within 12 hours of placing your order.
Post-Dispatch: Once a package has been transferred to the shipping carrier, we are unable to redirect, cancel, or modify the delivery address. The customer is responsible for ensuring the shipping address provided at checkout is complete and accurate.
5. Lost, Damaged, or Stolen Packages
Delivered but Not Received: If your tracking status indicates that your parcel was “Delivered” but you cannot locate it, please:
Check around your property, porch, mailbox, or with neighbors and building management.
Contact the local carrier handling the final delivery using your tracking number.
If still missing, notify us at hellomark@rosorae.com within 7 business days of the marked delivery date.
In-Transit Loss: If your tracking status stops updating or your order has not arrived within 30 days of the estimated delivery window, please email us at hellomark@rosorae.com. We will launch an official tracer investigation with the courier.
Resolution: If a package is confirmed lost in transit by the carrier, we will gladly arrange a full replacement shipment or issue a 100% full refund to your original payment method.
Please note: Rosorae is not responsible for packages that are stolen or missing after confirmed, valid delivery to the verified address provided at checkout.
6. Order Tracking & Status Updates
You will receive timely automated email notifications at every milestone:
Order Confirmation: Sent immediately upon successful payment.
Shipping Confirmation: Sent once your order is packed, containing your tracking number and tracking portal link.
Out for Delivery / Delivery Confirmation: Sent when the local courier begins delivery and when the package has been delivered.
You can also monitor your order anytime using our Order Tracking Page by entering your Order ID and billing email.
7. Contact Us
If you have any questions regarding your shipment, delivery times, or tracking details, our customer support team is here to assist:
Brand Name: Rosorae
Customer Service Email: hellomark@rosorae.com
Official Website: https://rosorae.com
