At Rosorae, we believe shopping should be flexible, transparent, and hassle-free. Whether you wish to cancel an accidental one-time order or manage an ongoing recurring subscription, this policy outlines the terms, deadlines, and steps involved.
Part I: One-Time Order Cancellations
Pre-Fulfillment Window: We process orders rapidly to ensure fast delivery. If you placed an order by mistake or wish to cancel a standard, one-time order, you must contact us immediately at hellomark@rosorae.com within 12 hours of placing your order (or before a shipping confirmation email is issued).
After Dispatch: Once an order has been fulfilled, packed, or transferred to the logistics carrier, it cannot be canceled or intercepted in transit. In such cases, please wait for the package to arrive and proceed via our Refund & Return Policy.
Part II: Recurring Subscriptions (Auto-Replenish Program)
When you choose a subscription or recurring delivery option for any product on Rosorae, you are enrolling in our Auto-Replenish Program. By completing your checkout, you authorize recurring charges to your payment method on file in accordance with the schedule selected.
1. How Billing & Renewal Work
Automatic Renewal: Your subscription automatically renews at your chosen frequency (e.g., every 30, 45, or 60 days) so you never run out of your favorite items.
Recurring Charges: Your saved payment method will be charged the recurring product price (plus applicable taxes and shipping, as confirmed at initial checkout) at the start of each renewal billing cycle.
Price Changes: If subscription pricing changes in the future, we will notify you at least 14 calendar days in advance via email.
2. Cancellation Deadline & Cutoff Time
24-Hour Notice Required: Recurring orders are sent to our fulfillment warehouse the moment your scheduled renewal date arrives. To avoid being charged for your upcoming delivery, you must cancel or pause your subscription at least 24 hours before your next scheduled billing date.
Late Requests: Cancellations or skips requested less than 24 hours before renewal will take effect starting on the subsequent billing cycle, as the current shipment will already be queued for packing.
3. How to Manage, Pause, or Cancel Your Subscription
You retain full control over your subscription at all times without penalties, long-term commitments, or hidden cancellation fees:
Self-Service Online Portal (Fastest):
Log in to your customer account at https://rosorae.com/my-account.
Navigate to Manage Subscriptions.
Select your active subscription to change delivery dates, swap products, update shipping addresses, pause/skip a cycle, or cancel completely.
Email Customer Support:
Prefer manual assistance? Email us at hellomark@rosorae.com with the subject line “Subscription Cancellation Request”.
Please provide your Full Name, Account Email Address, and Subscription/Order Number.
Our support team will process your request within 24–48 business hours and send an email confirmation.
Pause or Skip Instead:
Taking a trip or have surplus product? You can pause your subscription or skip an upcoming delivery from the account dashboard without losing your subscriber discounts or benefits.
4. Post-Cancellation Terms
Immediate Cessation of Charges: Once your cancellation is confirmed, all future automated recurring charges will stop immediately.
Pending Orders: Any order that has already been billed or fulfilled prior to successful cancellation will still be delivered as scheduled.
Reactivating: You are always welcome to reactivate your subscription at any time via your account dashboard.
Contact Information
For any questions regarding cancellations, subscriptions, or account settings, please reach out to:
Brand Name: Rosorae
Customer Support Email: hellomark@rosorae.com
Official Website: https://rosorae.com
Registered Business Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
